Frequently Asked Questions

  •   How to order?

    The buying process on Elite Tools is quick and easy:
    - You must first select the tool or tools you want to order by clicking on the "Buy" button located below the product image.
    - Automatically your product or products will be placed in your cart at the top right corner of the page.
    - Then you will have access to your Shopping cart by clicking the yellow "VIEW CART" button
    - To make the purchase you must click the green "Checkout" button.
    - A new page will open and ask you to login or if you do not have an account you can create one.
    - On the next page you will be asked to fill out your shipping and billing address then click the yellow "Next" button at the bottom right of your screen.
    - You will be able to pay using a Visa, Mastercard or you can use your Paypal account.
    - Once the information is completed you will click on the» next" button in the lower left.
    - On the next page which is the order confirmation page you have the description of your invoice, transaction information and shipping addresses.
    - If all match you simply click on "make payment" to confirm your order.
    - You just made a purchase at Elite Tools and you will receive an email confirmation of your order. Thank you!

  •   Do I have to pay taxes for my order?

    Sales tax applies to CANADIAN BUYERS ONLY.
    The Province of Quebec, both sales taxes apply 5% GST + 9,5% PST. The following provinces Newfoundland, Ontario, New Brunswick 13% HST applies. British Columbia 12% HST applies and Nova Scotia 15% HST applies. Saskatchewan, Alberta, Manitoba, Prince Edward Island, Nunavut, Yukon, and Northwest Territories 5% GST applies.

  •   Can I order a tool(s) that is not listed on your website?

    We can usually have all the tools offered by our suppliers
    If your tool(s) is fabricated by another supplier who is not listed on our website, we will study if it's possible to make a special order for you.
    When you have
    this type of request please contact us by e-mail: info@elitetools.ca

  •   Why did I get API error codes 15005, 15006 and 15007?

    Issue
    The most common transaction decline errors you'll see are:

    • 15005: Processor Decline - This transaction cannot be processed.
    • 15006: Processor Decline - This transaction cannot be processed. Please enter a valid credit card number and type.
    • 15007: Processor Decline - This transaction cannot be processed. Please use a valid credit card.


    Cause
    Error codes 15005, 15006 and 15007 all indicate a processor decline. Processor declines result directly from the financial information entered and aren't under PayPal's control.

    • 15005 errors result from an AVS decline, usually caused by the billing address not matching the card issuer's information on file. The card-issuing bank may also have declined the transaction due to lack of funds.
    • 15006 errors occur when a hold exists on the card or the card-issuing bank's system has flagged it.


    Solution
    The merchant must request that the buyer either use a different funding source for the payment, or contact their issuing bank (call the customer service number on the back of the credit card being declined).

  •   How can I track my order?

    Your tracking number will be sent at your e-mail address when your order is shipped. If you have an account it will be added under “Orders" then click on "Follow my order".

  •   What are the store's business hours?

    Monday                8 am to 17 pm
    Tuesday              8 am to 17 pm
    Wednesday        8 am to 17 pm
    Thursday             8 am to 17 pm
    Friday                   8 am to 17 pm
    Saturday              9 am to 12 pm

    Sunday                 CLOSED

    Our address :
    8860 Boulevard Guillaume-Couture, Lévis, QC G6V 9H1
    1-888-830-0124

     

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