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F.A.Q.


Do you accept orders from outside Canada?

Yes we ship outside of Canada. However, the transport costs will be at your expense. You can contact us to have an estimate of info@elitetools.ca

Can I order a tool(s) that is not listed on your website?

We can usually have all the tools offered by our suppliers
If your tool(s) is fabricated by another supplier who is not listed on our website, we will study if it's possible to make a special order for you.
When you have this type of request please contact us by e-mail: info@elitetools.ca

How do I add a promotional code?

The promotional code is applicable in your shopping cart, when you are ready to complete your order. You just have to click on the arrow "Apply a discount code" and enter your code in the box for this purpose and click on "Apply discount".

What payment methods are accepted?

We accept: Visa, Mastercard and PayPal. Currently, payment by gift card is not available.

Do I need to create an account to place an order?

No, this is not necessary!

You can place an order online with a guest account.

Nevertheless, registration is free and fast and this will allow you to have quick access to your orders, your favorites, your invoices etc.

How to order on the website?

The online purchase process on Elite Tools is quick and easy:
- You must first select the tool or tools you want to order by clicking on the "Buy" button at the bottom of the product photo.
- Automatically your product or products will be placed in your basket located at the top right of our page.
- Access it by clicking on "Basket"
- To proceed with the purchase you must click on the "Place order" button
- A new page will open with a summary of your selected products as well as the subtotal.

Below you will be able to make the payment either by means of a Visa credit card, Mastercard or you can use your account PayPal.
- Once the information is completed you will click on the "next" button at the bottom left.
- On the next page which is the order confirmation page you have the description of your invoice, transaction information and delivery addresses.
- If everything corresponds to your request you simply have to click on the "make payment" button to confirm your order.
- You have just made a purchase on Elite Tools and you will receive an email confirming your order.
Thank you!

How can I track my order?

Your tracking number will be sent at your e-mail address when your order is shipped. If you have an account it will be added on "Order history".

Do I have to pay taxes for my order?

Sales tax applies to CANADIAN BUYERS ONLY.


-Quebec  :14.975 %.
-Ontario : 13% 
-Prince Edward Island, Nova Scotia, Newfoundland and Labrador, New Brunswick : 15%
-Alberta, Nunavut, Yukon, and Northwest Territories, British Columbia, Manitoba, Saskatchewan : 5%

Is it possible to cancel an order?

It is possible to cancel an order, if it is not yet shipped. If the package has already ship our warehouse, it will be necessary to apply the return procedures.